There’s no type of schedule that works well for all organizations. Here are some mistakes you can avoid when implementing an on-call schedule: Use a one-size-fits-all approach On-call scheduling only causes loss if you don’t get it right. But as long as you take the time to maintain an effective schedule, you can meet customer needs while keeping employees happy. The cons of implementing an on-call schedule may appear overwhelming. People are more likely to leave if employers fail to support employee well-being. Dealing with emergencies and unpredictable schedules may make employees anxious and disrupt their personal lives. Poor shift planning may cause unwanted overtime hours. If you don’t have the right strategies to manage on-call workers, you may face increased labor costs and higher employee turnover. Employees can also earn extra money from overtime pay or on-call pay. There’s always someone available to respond to customer questions or make sure your product/service is up and running. Pros and cons of on-call schedule Pros of on-call scheduleĪn on-call schedule helps you meet customer demand and earn extra revenue. In case you can’t contact this employee or there’s an increase in demand that the primary contact can’t handle, the secondary contact will come in to help. The primary contact is the main employee to call when an emergency arises. Primary & secondary contactsĪn on-call schedule with primary and secondary contacts is great when you want another layer of backup for your on-call needs. This schedule is best for companies with emergency services and businesses with high support needs. RotatingĮmployees rotate their on-call shifts on an hourly, daily, weekly, or monthly basis. Weekday/weekendĪ weekday – weekend on-call schedule means 1 team is on call on weekdays and the other team is on call on weekends. But for businesses with high demand, it can be exhausting to always be alert for the whole week.Ī bi-weekly schedule best suits retail, restaurant, and building maintenance. They always know when they’ll be on call. This type of on-call schedule is fair and predictable for employees. Bi-weekly (every other week)Ī bi-weekly on-call schedule lets employees rotate on-call duties every other week.įor example, a group of employees is on call for 1 week, off the next week, then goes back to be on call the following week. For example, if you have on-call employees living in New York and Singapore, you can schedule both groups to be on call during daytime, but your business is still covered day and night. The follow-the-sun rota best suits international organizations where employees live in different time zones. Research shows that working night shifts has negative effects on employees, so a daytime schedule like this helps employers prevent those consequences. Follow the sunĪ follow-the-sun schedule makes sure employees are on call during daylight hours. You often see them in emergency services, healthcare, security, IT, building maintenance, customer service, restaurants, retail, and so on. On-call schedules are common in businesses that serve customers, clients, patients, or users 24/7. In a restaurant, on-call servers are available to go to work on short notice when the restaurant gets crowded.In a tech company, when an issue that’s no longer in the ability scope of a customer support agent arises at midnight, on-call engineers will be available to provide technical support. ![]() ![]() ![]() In a plumbing company, plumbers are on call to handle plumbing emergencies outside of business hours. ![]()
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